1. Orders & Delivery:

How long does delivery take?

Singapore: 2 working days.

Malaysia: 5-7 working days.

USA: 10-15 working days.

Other Regions: Delivery times may vary. Please refer to the shipping details provided at checkout.

How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. Use this tracking number to monitor your delivery status on our website or the carrier’s site.

Do you offer express shipping?

Yes, express shipping options are available for certain locations. Please select your preferred shipping method at checkout.

2. Payment & Security:

What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, and other popular payment methods.

Is my payment information secure?

Yes, we use secure encryption to protect all transactions on our website.

3. Returns & Refunds:

What is your return policy?

We accept returns within 7 days of delivery if the item is unused and in its original packaging. Please contact our customer service for return instructions.

How long does it take to receive a refund?

Once we receive the returned item and verify its condition, refunds are processed within 5-7 business days.

4. Products & Availability:

Are all products in stock?

Most of our products are available for immediate dispatch. If an item is out of stock, you’ll see an “Out of Stock” label on the product page.

How can I find out more about your TCM products?

Each product page includes detailed information about ingredients, benefits, and instructions. For more specific inquiries, feel free to contact us.

5. Account & Assistance:

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account lets you track orders, save payment information, and receive special offers.

How can I contact customer service?

Our customer service team is available Monday to Friday, 9 am to 5.30 pm (GMT+8, SG Time). You can reach us via email or through the Contact Us page on our website.